Krankikom optimises the order overview for Kombiverkehr

More granular filters for large and small freight forwarders allow loading units to be found more quickly, while presettings help with the desired focus. This is made possible by a fast NoSql in-memory database, caching relieves the production system and enables faster response times.

This saves haulage companies the time-consuming handling of forms for their orders and allows them to monitor their loading units - along their business process - from order receipt to order success.

Thanks to the connection to the tracking and tracing database, which is updated twenty times an hour, all data is available in a user-friendly way; the mobile view also contains all the information - throughout Europe.

A middleware was programmed to retrieve the data from the production system, in which the caching and preparation of the data takes place. Krankikom used Pimcore as the development framework for the realisation in order to ensure future-proofing.

Krankikom implemented order data capture for Kombiverkehr back in 2015. What previously had to be requested from customers by agents, first recorded on forms and then transferred to the database, was successfully replaced by online booking. This resulted in significant savings: The data entry effort was minimised, coordination with the customer was made easier and incorrect entries were reduced. Krankikom's customer relationship with Kombiverkehr began with the digitalisation of forms.

In order to bundle and sort the large amount of data in a meaningful way, to access and filter data that has already been collected, programming was carried out in close cooperation and in an agile manner along the processes.